Updated ALL Of Your Practices

Submitted 1 year ago

In regards to the Obama phone yourself and the company t r a c f o n e share responsibility , or at least that's what you say about them, and they say about you. So why haven't we merged company data in regards to the Obama phones? Why have you not merge all account information to the customer's phone number? My husband has had to call every month for almost 9 months Starting from about late 2021 to present which is July 2022 , And every time he's had to be reassigned a new application number. It should only be one application number to that name and phone number or any other personal identification information . It should be an easy fix not a monthly everyday for two weeks for 6 hours a day You do the math You tell me How much time we're wasting trying to get you guys to get your crap together . So it seems like you need an overall system update but it seems like when you did do that this is where the muckup happened . Your employees are not trained to handle the many levels of customer service especially They aren't trained on how to de-escalate situations or learn how to toss a more difficult customer to a supervisor , I wonder how many people Are hanging up on customers but getting a paycheck for not doing a job or being helpful I'm curious to see you doing overall check on how many employees do hang ups cuz I'm sure you have to have all that in the records And I'm sure it's indicative as to who hangs up The customer or the employee Either way the amount of hang-ups should be red flags to how poorly your customer service is I'm at the point where I'm going to start telling people to not even invest in this sh*t to go with things like mint mobile where I just spent $75 for 3 months service and I don't have to worry about that for three months now But somewhere somebody's dropping the ball and I'm just getting this overall sense of there's lack of communication in the company there's piss poor training in the company there's no indication of any management on any level including a CEO a complete overall is the best suggestion and maybe you guys can file yourself under a different name because as it stands safe link is already a ruined reputation