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Mis Oickup
Waste Management Customer Service Improvement IdeaSubmitted 4 years ago
When there's a mis pick up the driver should be aware of it immediately. So if its wm mistake it can be corrected the same day. I have been a customer for 35 yrs and realize people make.mistakes. However this was not the customer's fault. I was told for 2days after mis pick up that someone would come. No one ever came back. This means that my garbage will more than likely be here till next week. Its already over flowing. If the driver had been made 2 come back that day bcas their error this embarrassing problem could have been solved. Quickly. Very disappointed.
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