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Improve Consumers Bying Satisfaction And Times
Walmart Customer Service Improvement IdeaSubmitted 7 years ago
as a client I hate to go shopping, as I am a time centered consumer, I feel that I spend more time and effort (than I believe is needed) to buy day to day goods.
so lets, see: if I need to buy sugar I have to repeat the same movement 7 times:
1-pickup the sugar from the linear
2-put the sugar in the shopping-car
3-take off the sugar from the shopping-car
4- put the sugar on the cashier
5-put the sugar on the shopping-car, again
6-put the sugar on my vehicle
7-take of the sugar from the car and put on my house place....
if you multiply this for X goods you buy on a week or month, is an enormous waste of time and effort that could be minimize within the supermarket logistics.
I have an idea how to MINIMIZE THIS TIMES, IMPROVE COSTUMER SATISFACTION AND EFFICIENCY.
Helena Santos
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