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Responding To COVID 19

Tractor Supply Customer Service Improvement Idea

Submitted 4 years ago

Make it clear that TSC " gets it" and is pro- active in protecting customers and staff from exposure to the SARS- CoV-2 virus. Instead of requiring customers to come inside to purchase, allow them to order online or by calling and bring out their merchandise- or open just to " at risk" custpmers ( health factors or older customers)- maybe an hour early. The store nearby is out of hay. The first day they didnt know when this week their delivery would come. The 2nd day, they said they wont get any more hay- at least not until May. Then asked if they had compredded bales- she didnt know but checked and said yes. When asked if it could be ordered by phone or online and paid for then- could it be loaded without the customer going inside- no, customer would have to come in and " complete the transaction". Some of us cannot come in but still need to feed animals. Also, I am in Alabama- Why would a store get a hay delivery in May? Why not carry hay while we still need it? In May, we're about to be cutting and baling hay.

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