Compensation For Our Mix Up

Submitted 9 years ago

After a customer has notified Pottery Barn that the order is either missing, wrong item, etc., they should immediately send an apology email (which most already do) but they should ALWAYS either deduct at least 10% off the cost of the order or send a gift card for a minimum of $15.00 to be used for the next order placed with them. It will be remembered more than the aggravation the customer has had to go through. And as far as you having many phone numbers of people to help; we did that the first time around and as I have said she was lovely. But it is the next step that is obviously screwing up. I will go elsewhere on line and sometimes within the stores themselves if I find myself having this happen too often.