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Making New Employee Training More Convenient
McDonalds Customer Service Improvement IdeaSubmitted 7 years ago
I am a McDonalds employee; and, I love my job. However, when I first started my job I was very slow in the register because of still learning where everything is in the register. When I explained to customers that I was new, they were more accepting. At the McDonlads I work at there are 3 front registers. Most of the time only 1 or 2 are being used at the same time. I had this idea that maybe one of the registers could be turned into a training register. Put up a sign at the specific register that informs customers that the employee at the register is in training so they know if they choose to go to that lane it may mean it will be a little slower. Many customers would still be glad 2 help a new employee by ordering in this land while other customers who are in more of a rush to get their food and leave, can still get that far service at a different register. It's a win win. Especially since employees tend to come and go pretty quickly.
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