Navigation Software Issue Wit The VX7020

Submitted 9 years ago

I updated the software version on my new vx7020 auto radio using the SD Card that came with the unit. Little did I know that card holds the navigation software.. Since I formatted the SD as the upgrade instructions stated, the navigation feature no longer works.. Contacted Jenen's customer support and my only option was to pay $59.00 for a new card. This is very poor support and I feel I have been victimized... I certainly will not do business with Jensen products from this date forward.. I suggested additional verbiage be place on the instruction webpage stating not to use the sd card that comes with the unit... The customer support person did not support my suggestion...