Deplorable Customer Service Level

Submitted 9 years ago

If the spare parts Division is not interested to pick up calls, then close the line to customers! Instead have the prices of all inventories or spare parts posted online on yr web page complete with prices. Better still make online orders available + Online manuals + service and repair manuals. For DIYers, this would allow extensive costs savings as well as avoid customers from being cheated by unscrupulous service contractors. Spare parts to be delivered by post or pick up by customers.

Frustration of not being able to contact and being serviced by Electrolux will cause customers to switch brands... apart from the damage to the company image and reputation! Suggest that a dedicated line be opened for customers to address their unresolved issues... direct to the company management personnel in charge of customer grievances. No answering machines, pls!!! That is if the company is still interested to retains its business.

Another big issue...is when you key in the post code of yr area or any area post code, the web site returns a suckers reply, "401 - Unauthorized: Access is denied due to invalid credentials.
You do not have permission to view this directory or page using the credentials that you supplied."
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What load of CRAP from Electrolux? I've got NO idea to give!!!!! for this. Hopeless!